Vacancy for School Receptionist & Front Desk Administrator

Mission Statement

An inclusive school where students, staff and families all work together to ensure that boys will be the best they can be.

Vacancy for School Receptionist & Front Desk Administrator

Application Close Date: January 21st, 2026

Interviews:  Week Commencing January 26th, 2026

Start Date: TBC

Job Description

To provide a professional, welcoming, and efficient front-of-house service for students, staff, parents, visitors, and external professionals. The postholder will support the smooth running of the school office through high-quality administrative support, excellent customer service, and adherence to safeguarding and operational processes. 

Key Responsibilities

Front Desk & Reception Duties

· Provide a welcoming and professional reception for all visitors, ensuring they sign in according to safeguarding procedures.
· Act as the first point of contact for all enquiries, offering a warm, helpful, and professional response.
· Manage incoming calls, emails, and enquiries from parents, agencies, and professionals, ensuring timely redirection or resolution.
· Monitor visitor access, issue passes, and maintain a safe and secure reception environment.

Administrative Support

· Provide administrative assistance to staff, including drafting letters and preparing documents.
· Maintain organised office systems, trackers, records, and digital documentation.
· Assist with school communications, including distribution of notices, letters, and digital updates to parents and students.
· Maintain accurate records such as visitor logs
· Support general office tasks.

Operational & School Support

· Manage incoming and outgoing mail and deliveries.
· Support planning and administration for school events such as parents’ evenings, open days, and assemblies.
· Provide flexible cover for colleagues during absences and support office, pastoral and safeguarding teams as required.
· Respond appropriately to urgent matters or on-site emergencies following school procedures.

Safeguarding & Student Support Responsibilities

· Uphold the highest safeguarding standards for students, staff, and visitors.
· Report concerns immediately following safeguarding procedures.
· Ensure compliance with confidentiality, GDPR regulations, and secure information handling.

Person Specification
Qualifications & Experience

Essential

· GCSEs (or equivalent) in English and Maths.
· Minimum two years’ experience in an office, reception, or administrative role.
· Strong IT skills including Microsoft Word, Excel, PowerPoint, and Outlook.
· Experience providing high-quality customer service.
· Ability to manage confidential and sensitive information with discretion.

Desirable
Experience in a school or educational environment.
· Experience with MIS systems such as SIMS.
· First Aid qualification (or willingness to train).

Skills & Competencies

· Excellent communication and interpersonal skills.
· Strong organisational skills and ability to prioritise a varied workload.
· Confident telephone manner and professional written communication.
· Ability to remain calm, patient, and professional under pressure.
· High attention to detail and accuracy in administrative work.
· Ability to work independently and collaboratively as part of a wider admin and pastoral team.
· Effective problem-solving skills and initiative.
· Ability to maintain positive relationships with students, including those with additional needs.

Personal Qualities

· Warm, approachable, and student-focused demeanour.
· Empathetic, patient, and calm, especially when working with young people with additional needs.
· Flexible, proactive, and willing to support across teams when required.
· Professional appearance and conduct.
· Reliable, responsible, and committed to continuous personal development.
· Strong commitment to equality, safeguarding, and promoting the welfare of children.
· Alignment with the ethos and values of Burnage Academy for Boys.

How to Apply:

All applicants must complete a school application form as CV’s cannot be accepted due to school’s commitment to safeguarding

Please refer to the ‘job description’ and ‘person specification’, addressing your qualities and suitability for the post. The application should also include a supporting letter of no more than 2 sides of A4 showing how you meet the person specification.

Please email completed school applications forms and supporting letter to recruitment@burnage.manchester.sch.uk

Please note the school will not accept any calls/CV’s from agencies in regards to this advertisement.

Burnage Academy for Boys is committed to safeguarding and promoting the welfare of students.  The posts are subject to pre-employment and Disclosure and Barring Service (DBS) checks.